Customer Experience Lab

Introducing Centriam Telecom AI: Turning comments into insight

Posted By Ian Sherman | November 08, 2018

Slaying algorithmic aversion: If co-workers resist your algorithms, how will you improve customer experience?

Posted By Ian Sherman | August 23, 2018

From chatbots to face scans: ML & AI in CX

Posted By Joe Novak | June 27, 2018