Customer Experience Lab

Joe Novak

Joe is committed to improving the ability of Centriam’s clients to act upon data and insights. Joe brings diverse experience utilizing data and advanced analytics to improve performance across many industries. Prior to Centriam, Joe managed risk for multiple credit card and auto loan portfolios at US Bank. Joe also worked in marketing analytics at Target and survey analytics for the Minnesota State Colleges and Universities system. Joe holds a B.A. in mathematics and computer science from Macalester College and an M.S. in applied mathematics from the University of Colorado.

Recent Posts

Customers and employees: The Romeo & Juliet of loyalty

Posted By Joe Novak | March 22, 2018

3 routes to enrichment benchmarks

Posted By Joe Novak | February 22, 2018

A map to unlock the financial treasure hidden in your customer experience business case

Posted By Joe Novak | February 08, 2018

Delight drives sales among difficult millennials

Posted By Joe Novak | January 05, 2018

3 customer experience improvements retailers can use to cash in on millennials

Posted By Joe Novak | December 20, 2017

Tailor your retail strategy to your customer experience goals

Posted By Joe Novak | December 12, 2017